q25 Privacy Policy – How Your Personal Data Is Handled
At q25, protecting your personal information is a priority we take seriously. This Privacy Policy explains what data we collect from players in the Philippines, how we use and store it, and what rights you have over your own information. By registering an account or using the q25 platform, you acknowledge that you have read and understood this policy in full.
1. Data We Collect
When you register and use q25, we collect several categories of personal information to operate the platform safely and in compliance with applicable Philippine regulations. The types of data we collect include account information, device and browser data, payment-related details, cookies, and usage activity logs. Each category serves a specific purpose, and we only collect what is necessary for those purposes.
Account information includes your full legal name, date of birth, registered email address, mobile number, and login credentials you create during registration. This information is required to verify your identity, maintain your account, and comply with know-your-customer (KYC) requirements under Philippine law. You may also be asked to submit a government-issued ID or proof of address at certain stages of your account lifecycle, such as when requesting a withdrawal above standard thresholds.
Device and browser data refers to technical information automatically collected when you access the q25 platform from your mobile browser. This includes your IP address, device type and model, operating system version, browser type, screen resolution, and approximate geographic location derived from your IP. This data helps us optimise the platform experience for Philippine users on mobile devices and assists with security monitoring to detect unusual access patterns.
Philippine Peso payment information covers transaction records associated with your deposits and withdrawals conducted through local Philippine payment channels. We record transaction amounts, timestamps, payment method types, and reference identifiers. We do not store full payment credentials such as full card numbers or full e-wallet account numbers — those are handled directly by the respective payment providers under their own security standards.
Usage data includes logs of the games you play, bets you place in the sportsbook and live casino, pages you visit within the platform, session duration, and feature interactions. This data helps q25 improve platform performance, personalise your experience within the platform, and identify any technical issues that need to be addressed.
2. How We Use Your Data
q25 uses the personal data we collect for clearly defined purposes that are directly connected to the operation of the platform and the delivery of services to players in the Philippines. We do not use your data for purposes beyond what is described in this policy, and we do not sell your personal information to third parties for marketing or advertising purposes under any circumstances.
The primary purposes for which we process your data include: creating and managing your account; verifying your identity and age in accordance with Philippine regulatory requirements; processing deposits and withdrawals in Philippine Peso; providing access to the sportsbook, game lobby, and live casino; and communicating with you about your account status, transaction confirmations, and platform updates.
We also use your data to maintain the security and integrity of the platform. This includes fraud detection and prevention, monitoring for suspicious account activity, enforcing our Terms and Conditions, and complying with requests from Philippine regulatory authorities or law enforcement where we are legally obligated to do so. Your safety and the fairness of the platform for all users depend on our ability to use this data responsibly.
Where we send you platform-related communications — such as account confirmations, transaction receipts, or important policy updates — these are considered service communications and are not optional marketing messages. If q25 ever introduces optional promotional communications, we will obtain your explicit consent before sending them and provide a clear way for you to opt out at any time.
3. Cookies and Tracking Technologies
q25 uses cookies and similar tracking technologies to support the operation of the platform and improve your experience as a user. A cookie is a small text file stored on your device by your browser when you visit the q25 platform. Cookies allow the platform to remember certain preferences and session information so that you do not need to re-enter details every time you return.
We use several types of cookies on the q25 platform. Essential cookies are strictly necessary for the platform to function — for example, to keep you logged in during an active session or to maintain your bet slip data while you are navigating the sportsbook. Without these cookies, certain features of the platform cannot work, and they cannot be disabled without affecting your ability to use the service.
Analytics and performance cookies help us understand how users interact with the platform by collecting anonymous or aggregated data about page visits, session lengths, and feature usage. This information is used to improve platform performance and user experience for players in the Philippines. These cookies do not identify you personally, but they help q25 make informed decisions about platform improvements.
Most modern mobile browsers allow you to control cookie settings, including blocking or deleting cookies. You can manage these preferences through your browser's settings menu. Please be aware that disabling essential cookies may prevent you from accessing certain areas of the q25 platform or may cause features to behave unexpectedly. If you have questions about how cookies work on q25, the FAQ page provides additional guidance.
4. Data Storage and Security
q25 stores personal data on secure servers and applies appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Our security practices are designed to meet the standards expected of a licensed online gaming operator serving users in the Philippines, and we review and update those practices regularly to address evolving security risks.
Data is retained for as long as your account remains active and for a defined period following account closure, as required by applicable Philippine law and regulatory obligations. For example, transaction records and identity verification documents may need to be retained for a specified number of years to comply with anti-money laundering and financial recordkeeping requirements. Once the applicable retention period has passed, data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
Access to your personal data within q25 is restricted to authorised personnel who need it to perform their specific job functions — such as account management, fraud prevention, compliance, and technical support. All team members with access to personal data are subject to confidentiality obligations. We also implement technical controls such as encryption in transit and at rest, access logging, and regular security reviews to further reduce the risk of unauthorised data access.
While q25 takes all reasonable steps to protect your data, no online system can guarantee absolute security. If you become aware of or suspect any unauthorised access to your q25 account, you should report it immediately through the support channels described on our FAQ page so that we can investigate and take appropriate action promptly.
5. Sharing Data with Third Parties
q25 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, to operate the platform and deliver our services to players in the Philippines, we work with a number of carefully selected third-party service providers who may process your data on our behalf. These providers are engaged for specific purposes only and are contractually required to handle your data securely and in accordance with applicable privacy standards.
Third-party providers that may handle your data include: payment processors who facilitate PHP deposits and withdrawals through local Philippine payment channels; identity verification services that assist with KYC compliance; game content suppliers who provide the slot online and live casino titles available in the game lobby; and technical infrastructure providers who support the hosting and security of the platform. Each of these providers is bound by data processing agreements that limit how they may use your information.
In certain circumstances, q25 may be required by law to disclose personal data to Philippine regulatory authorities, law enforcement agencies, or other government bodies. We will only make such disclosures where we are legally required to do so or where we believe disclosure is necessary to protect the safety of users or the integrity of the platform. Outside of these legal obligations, we will not share your personal information with any third party without your explicit consent.
6. Your Rights as a User
As a registered user of q25 and a resident of the Philippines, you have certain rights in relation to your personal data under applicable Philippine privacy law, including the Data Privacy Act of 2012 (Republic Act No. 10173). q25 respects these rights and has put processes in place to help you exercise them efficiently. You do not need to provide extensive justification to make a request — simply reach out through the support channels on the FAQ page.
Right to access: You have the right to request a copy of the personal data that q25 holds about you. We will provide this in a readable format within a reasonable timeframe, subject to verification of your identity to protect your account security.
Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Keeping your account details up to date is important not only for your privacy but also for the smooth processing of transactions and withdrawals.
Right to deletion: You may request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal basis for us to retain it. Please note that some data may need to be retained for a period after account closure to comply with Philippine regulatory and financial recordkeeping obligations, even following a deletion request.
Right to object: You may object to the processing of your personal data where you have grounds to do so under applicable law. If you wish to raise an objection, contact q25 support with the details of your concern and we will assess your request in accordance with our legal obligations and respond accordingly.
7. Protection of Minors
q25 is strictly an adults-only platform and is not intended for individuals under the age of 21, in line with Philippine regulations governing online gaming. We do not knowingly collect personal data from anyone below this age threshold. The registration process includes an age declaration step, and we may request identity documentation to verify that a user meets the minimum age requirement before processing any transactions or granting full account access.
If q25 becomes aware or has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, we will suspend that account immediately, retain only the data necessary to comply with our regulatory and legal obligations, and take steps to delete or restrict access to all other personal data associated with the account. Any funds deposited by an underage user will be handled in accordance with our Responsible Gaming policy and applicable Philippine law.
Parents and guardians who are concerned that a minor may have accessed or registered on q25 should contact our support team immediately through the channels listed on the FAQ page. We take these reports seriously and will act swiftly to investigate and resolve any such cases. Protecting minors from exposure to online gaming content is a shared responsibility, and q25 is committed to doing its part.
8. Updates to This Policy
q25 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine privacy law, regulatory guidance, or the features and services available on the platform. The most current version of this policy will always be accessible on this page, and the effective date shown at the top of the policy will be updated whenever a revision is made.
Where an update to this policy involves a material change to how we collect, use, or share your personal data, q25 will make reasonable efforts to notify registered users through appropriate channels before the change takes effect. Your continued use of the q25 platform after any update constitutes your acknowledgement of the revised policy. If you disagree with the updated terms, you should stop using the platform and contact support to discuss your account closure options.
We encourage all registered users to review this page periodically so that you remain informed about how your personal data is being handled. Staying up to date with this policy is one of the easiest ways to stay in control of your own privacy on the q25 platform.
9. How to Reach Our Support Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the way q25 handles your personal data, you are welcome to get in touch with our support team. We are committed to responding to all privacy-related enquiries within a reasonable timeframe and to providing clear, helpful answers to your questions.
The primary channel for privacy enquiries, data access requests, correction requests, and deletion requests is through our support contact details, which are available on the FAQ page. When submitting a privacy-related request, please include your registered account email address and a clear description of your request so that our team can process it as efficiently as possible. We may need to verify your identity before acting on certain requests to ensure the security of your account.
You can also reach the q25 support team directly by email at [email protected]. For platform-related questions that are not privacy-specific — such as account access, payment processing, or game queries — the FAQ page provides comprehensive guidance and may answer your question immediately without the need to wait for a response from the support team.
Ready to Play on a Platform That Respects Your Privacy?
q25 is built for players in the Philippines who want a secure, mobile-first gaming experience — covering sports betting, slot online games, and live casino — all in Philippine Peso with your data handled responsibly every step of the way.